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You asked

Why do users abandon checkout even when intent is high?

People start checkout but don’t complete it.

Symptom

At 62%, the checkout abandonment rate is down eight percent.

Cause

The mechanism is frequency-driven familiarity.

Impact

At $18 revenue per checkout session — down twelve percent from the prior period — the economic cost is already visible, but it is not being framed correctly.

Full diagnostic context

People start checkout but don’t complete it.

At 62%, the checkout abandonment rate is down eight percent.

The mechanism is frequency-driven familiarity.

At $18 revenue per checkout session — down twelve percent from the prior period — the economic cost is already visible, but it is not being framed correctly.